Long Island STEAM Group, the provider of Mad Science of Long Island, Imagine Arts Academy of Long Island, SchoolHouse Chess, and Brixology, brings S.T.E.A.M. education and entertainment to thousands of children each year though after-school programs, preschool programs, in-class workshops, camps, parties, shows and special events.

Responsibilities:
We are looking for an energetic, organized, motivated, and creative person to assist in the day-to-day operations of the best S.T.E.A.M activities provider on Long island! The ideal candidate takes enthusiastic ownership of wearing multiple hats including office administrator, brand ambassador, event planner, and teaching. This position also plays a key role in the interview and hiring process, orientation training for new employees, and brand marketing strategies.

This full-time position requires a reliable individual who is a team player and has strong communication skills, knowledge of all Microsoft applications, problem solving skills, and competency with standard office equipment.

Must Have:

Excellent phone voice and customer service ability as the front line for all interactions between potential and current clients and the company.
Strong interpersonal skills with the ability to effectively communicate both verbally and in writing.
Skilled with computers, good Microsoft Office skills including Word and Excel. Knowledge & experience with a CRM a plus.
Strong organizational skills, ability to handle multiple tasks and ability to use good judgment in performing conflicting demands and managing priorities.
Strong initiative with ability to seek out relevant information prior to making timely decisions.
Ability to uphold a professional and comfortable atmosphere throughout the office and in all aspects of their role.
Experience or interest working with and presenting to children.
An articulate and professional demeanor.
You own vehicle for transportation.

Job Duties:

Answer and direct phone calls, promptly returning messages and emails
While answering the telephone, emails and other inquiries during the day it is also their responsibility to maintain the Customer Relationship Manager (CRM) program and all of the filing systems (physical and digital) within the office.
From time to time, candidate may be given the responsibility for the management and/or supervision of one or more of these areas of business: After School Programs, Summer Camps, Workshops and other special programs.
Maintain collaborative relationships with the schools’ administration, PTAs/PTOs, Public Libraries, Rec. Centers and other agencies as appropriate. Handle relationships with parents as necessary through regular communication.
Maintain flow of paperwork/contracts throughout the office.
Confirm new jobs that are starting for the following week.
Maintain reports – provide management with alerts when registration attendance is low.
Assure the quality of programming through job orientation, regular staff supervision, program evaluation, staff training, etc.
Maintain contact lists and confidentiality.

Education and Experience Requirements:

College preferred but not required
1-3 yrs prior admin or customer service experience
Teaching experience is a plus.
Work authorization for the US required.

Compensation: $21.00 - $23.00 per hour

Mad Science is a powerhouse brand with locations around the globe! For over 35 years, we have sparked imaginative learning through our summer camps, birthday parties, in-class workshops, after-school programs, and special events for kids ages 3-12. Become part of our team and help us inspire the next generation of scientists and engineers. Our locations are always looking for part-time instructors and full-time office staff.